Q: I’m completing my order and I got redirected to PayPal. Do I have to have a PayPal account to purchase from your site?
A: No, you can pay with your credit card by clicking the “continue” link to the left of the login box.
Q: Are porcupines hurt in the process of getting the quills for your jewelry?
A: No! Porcupines shed their quills naturally like hair and are not harmed in any way in the gathering of their quills.
Q: When will my order ship?
A: Your order will ship in 2-14 days. Each piece of jewelry is handmade individually. You will receive notice when your order has shipped. If you need a rush order, please send an email to us.
Q: What is your return policy?
A: If you would like to return your unworn merchandise, you may do so within 7 days of receipt for exchange only. Your Kristen Elspeth credit will be for the amount of the item plus tax if applicable, not including shipping charges. If the item you wish to exchange for is of greater value, a PayPal invoice will be emailed to you for the difference. Exchange will be processed once payment and original merchandise is received. Please send an email to info@kristenelspeth.com with details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will be not be accepted without prior authorization. Jewelry should be returned within 7 days of authorization and must be in its original condition and packaging. Please insure your package, as we are not responsible for any lost, damaged, stolen or misdirected packages. All shipping fees are non-returnable. Discounted and sale items are final sale.